What people say about our courses

Credit and Finance Training

Would you like to improve your cash collection rate? - Our training delivers the latest techniques to help you successfully manage customer credit and collection of debt during tough economic times.

Collection Training

Collecting debts by Telephone – boost your cash collection rate by learning the secrets of asking for money without upsetting the customer relationship!
Credit Control made Easy – the complete guide of practices and procedures to get it right at the start
Negotiating & Influencing Payment – learn the skills to achieve ‘win,win’
Psychology of Collecting Money - understand the mind of the debtor vs collector and how to build rapport with every customer
Build Successful Customer Relationships – how to develop positive communication and customer handling skills and still bring in the cash
Strategies in Credit Management – 7 winning steps to making credit control work for you, your customers and selling the message to internal blockers!
Time Management for credit controllers – time savings tips and techniques to make the job easier
Managing the Collection Team – the comprehensive training course for team leaders, supervisors and credit managers who need to motivate and set targets.

Risk Assessment Training

Introduction to Financial Statements – how to read what they say and be confident in decision making for credit limits
Risk Assessment – know what to look for when taking on new customers and reviewing existing portfolio

Coaching
Pam Thomas runs a Coaching and Mentoring programme for Credit Professionals.Enquire at: pam@cognisant-training.co.uk

Our Experts – lead by Pam Thomas and associates the leading experts in the field of Credit Management. Our trainers are all recognised either by the Institute of Credit Management, Credit Services Association or equivalent associations.

In association with Credit Pro Training
www.creditpro.co.uk